How can your company monitor and
improve its image on the Web?

ConsolidatedComplaints.com makes sure you're armed with the most up-to-date knowledge you need to deliver industry leading customer service. With that foundation firmly in place, all other growth and profitability metrics are much more easily, and surely, attained.

First, we accumulate comments regarding your company from across the WEB, including complaint web sites, blogs, video sites such as YouTube, and publications. Wherever you're discussed, described, or categorized, we find it.

Next, we assemble that information into useful categories that are relevant for your business and industry, for example: incorrect/misleading information given, impolite service, missed appointments, unjustified fees, missed commitments (address changes, refunds, etc.), and more.

Then we use this information to develop in-depth reports and alert systems. You never have to wait for this critical information; you receive it while the issue is "hot" so you have the best chance to remedy the situation in near real-time. Reports are designed so that the information is actionable, as opposed to pages of meaningless, random metrics. So you can use this drill down to achieve, correct and maintain your customer service objectives.

You may be in for a surprise.

Aided by today's electronic media, "Consumer Vigilantes" are airing their service complaints for the whole world to see. Hundreds of thousands of people view these verbal and video complaints.

The negative impact to company bottom-line from lost sales, customer attrition, and low add-on sales rates can destroy the most carefully assembled sales and marketing campaigns with resulting under-attainment of corporate objectives.

If you don't know what these consumers -- vigilantes or not -- are saying about you, your customer satisfaction picture is distorted.

A recent study disclosed that 80% of Americans said that over the past few years they have not seen any improvement in customer service, and over half of this group said things are getting worse.

On the bright side, excellent customer service is an attainable differentiator, customers can be delighted, and studies suggest they are willing to pay for it.