Frequently asked questions

Q. How can ConsolidatedComplaints.com help my company?

A.  Image is important.  A single public complaint online can lead to a negative company image (albeit perceived) and directly hinder a company’s new revenue potential and increase it costs of operations.  ConsolidatedComplaints.com does the leg work of compiling actionable complaint data into categorizations that will enable your company to focus on previously unknown problem areas with an eye towards tailoring customer service to increase satisfaction levels and sales potential while decreasing negative perceptions. 

ConsolidatedComplaints locates complaints leveled at your company on the internet - websites, blogs, consumer review posts, video sites such as YouTube, and other publications - and categorizes complaint data into actionable reports. Wherever your company is discussed, described, or criticized, ConsolidatedComplaints will unearth, categorize, evaluate, and report on it while the information is hot. 

Q. How is information gathered and reported on? 

A. ConsolidatedComplaints.com utilizes its own "crawlers" that automatically scan the internet looking for mention of your company.  All possible sites are searched and the list of sites grows every day. The returned information is compiled for relevance and sorted into the most appropriate categories related to the nature of the complaint regarding your your service.  Those complaints are then reviewed to produce a narrative of the probable operational and technological causes associated with complaints of that nature.  Finally, typical bottom-line costs - in terms of lost productivity and operational overhead - commensurate with those deficits are projected.  Using custom reports, other cost and revenue impacts can be estimated that establish and utilize your particular data, for example, revenue-per-sale, lifetime value of a customer, cost to acquire a new customer, and more.

Q. Who can use the information provided by ConsolidatedComplaints.com?

A. Any company concerned about their image and the very real costs of poor customer service and the spread of negative information.  Lost sales, customer attrition, negative word-of-mouth commentary, and infectious public misinformation can be lessened and resolved with appropriate utilization of the ConsolidatedComplaints reports and services.

Q. What reporting options are available from ConsolidatedComplaints.com?

A. There are three subscription options from which to choose: One-time reports, annual subscriptions for quarterly reports, and custom reports.  Please register to download a sample report or contact us to discuss your custom requirements.

Q. What if I have new complaint factors shortly after I've received my report?  Will I have to wait until I receive my next quarterly report to find out about them?

A. We understand how critical it is to address negative customer service issues immediately.  ConsolidatedComplaints offers special "alerts" that are configured to meet your specific needs which will enable you to resolve otherwise unknown complaints in near real-time.  These are considered custom requirements and we would be pleased to discuss the types of alerts that would be most beneficial to your organization.

Q. What other questions do you have ?

A.   Please help us to serve you better.  If you still have any unanswered questions or just want to learn more about ConsolidatedComplaints, please complete the contact form and fill out the questions section.  Your questions will be answered within one business day.